Terms of service

Description of services

The Services provide aerospace operational intelligence, supply chain, and maintenance decision-support software delivered on a subscription basis. Features, integrations, capabilities, and availability may evolve over time as the Platform develops.

The AVIR platform

The Platform currently comprises the following products, and we may introduce additional products, modules, or features at our discretion:

• AVIR Mind — operational and supply chain intelligence, forecasting, and decision-support tooling.
• AVIR Sentinel — monitoring, alerting, and condition-based intelligence for aviation assets and operations.
• Future products — additional modules or applications that we may release under the AVIR brand, which will be governed by these Terms unless accompanied by product-specific terms.

Website services

We operate the website at avir.space, which provides information about the Platform, documentation, resources, and mechanisms to contact us or request access. Your use of the website is subject to these Terms and any additional notices posted on the website.

Support and professional services

We may offer technical support, onboarding, implementation, configuration, integration, training, and other professional services. The scope, service levels, and fees for such services are set out in the applicable order form, statement of work, or commercial agreement.

Beta features

From time to time we may make beta, preview, trial, or early-access features available. Such features are provided for evaluation purposes only, may be incomplete or unstable, may be modified or withdrawn at any time, and are provided "as is" without warranties or service commitments of any kind. You use beta features at your own risk.

Account registration and security

Account creation

To access most features of the Services, you must register for an account or be provisioned an account by your Customer organization. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

Accurate information

You are responsible for the accuracy and completeness of the information associated with your account. We may rely on the information you provide, and you are responsible for consequences arising from inaccurate, outdated, or incomplete information.

Password and credential security

You are responsible for safeguarding your authentication credentials and for all activity that occurs under your account. You agree to use strong, unique credentials, to enable available security features such as multi-factor authentication, and not to share your credentials with unauthorized persons.

Notification of unauthorized access

You must notify us promptly at legal@avir.space if you become aware of any unauthorized access to or use of your account, any loss or theft of credentials, or any other suspected breach of security affecting the Services.

Suspension and termination of accounts

We reserve the right to suspend, restrict, or terminate any account that we reasonably believe has been compromised, is being used in violation of these Terms, or poses a risk to the security, integrity, or availability of the Services or to other Users.

User responsibilities and acceptable use

Compliance with laws

You agree to use the Services only for lawful purposes and in compliance with all applicable laws, regulations, and industry standards, including those governing aviation, data protection, and trade.

Prohibited uses

You must not, and must not permit any User to:

• Use the Services for any illegal, fraudulent, or unauthorized purpose, or in furtherance of any unlawful activity.
• Upload, transmit, or store content that is unlawful, harmful, defamatory, infringing, or that violates the rights of any third party.
• Attempt to gain unauthorized access to the Services, other accounts, or any systems or networks connected to the Services.
• Interfere with, disrupt, degrade, or circumvent the security, integrity, or performance of the Services, including through malware, denial-of-service activity, or unauthorized penetration testing.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or models underlying the Platform, except to the extent such restriction is prohibited by applicable law.
• Resell, sublicense, rent, lease, or otherwise commercially exploit the Services except as expressly permitted under your commercial agreement.

Aviation and export control compliance

You acknowledge that the Services may relate to aerospace operations subject to strict regulatory oversight. You agree to comply with all applicable aviation regulations and export control and sanctions laws, including the U.S. International Traffic in Arms Regulations (ITAR), the U.S. Export Administration Regulations (EAR), and EU dual-use regulations. You must not submit to the Services any technical data or content whose transfer, storage, or processing through the Services would violate such laws.

Data accuracy and legitimacy

You are solely responsible for ensuring that all Content you submit is accurate, lawfully obtained, and that you have all necessary rights, consents, and authority to submit it to the Services and to have it processed as contemplated by these Terms.

Respect for third-party rights

You must respect the intellectual property, privacy, confidentiality, and other rights of third parties in connection with your use of the Services, and you must not use the Services in a manner that infringes or misappropriates any such rights.

Subscriptions, fees, and payment

Subscription tiers and pricing

Access to the paid Services is provided on a subscription basis. The applicable subscription tier, scope of use, and pricing are set out in the order form, quote, or commercial agreement entered into between you and Lansar. Those commercial documents are incorporated into and governed by these Terms.

Billing cycles and payment terms

Fees are invoiced in accordance with the billing cycle specified in your commercial agreement. Unless otherwise stated, invoices are due within thirty (30) days of the invoice date, and all fees are payable in the currency stated on the invoice.

Late payment

Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, calculated from the due date until paid. We may suspend access to the Services for accounts with materially overdue balances following reasonable notice.

Refunds

Except as expressly stated in your commercial agreement or as required by applicable law, fees are non-refundable and payment obligations are non-cancelable. Amounts paid are not refundable on a pro-rata basis upon termination unless we terminate without cause.

Price changes

We may change our fees and pricing for renewal terms upon prior written notice provided before the start of the applicable renewal term. Changes do not apply retroactively to a paid, in-progress subscription term.

Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, value-added, goods and services, withholding, and similar taxes, duties, and charges, excluding taxes based on our net income. Where we are required to collect such taxes, they will be added to your invoice.

Intellectual property rights

Our intellectual property

The Platform and Services, including all software, algorithms, machine-learning and AI models, user interfaces, documentation, and the AVIR and Lansar trademarks, logos, and brand elements, are and remain the exclusive property of Lansar and its licensors. Except for the limited rights expressly granted to you, no rights in the Platform are transferred to you.

Your intellectual property

As between the parties, you retain all right, title, and interest in and to the Content you submit to the Services. These Terms do not grant us any ownership rights in your Content.

License to us

You grant Lansar a limited, non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display your Content solely to the extent necessary to provide, maintain, secure, and improve the Services for you and to comply with your instructions and applicable law.

Feedback

If you provide suggestions, ideas, or other feedback regarding the Services, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback into our products and services without any obligation or compensation to you.

Trademark and brand usage

You may not use our trademarks, logos, or brand features without our prior written consent, except as necessary to identify the Services as provided under these Terms. All goodwill arising from use of our marks inures to our benefit.

Your data and content

Ownership and control

You own and control your Customer data. We act as a processor of your Content on your behalf and will process it only in accordance with these Terms, your documented instructions, and applicable law.

Data processing agreement

Where applicable, our Data Processing Agreement (DPA) is incorporated into these Terms by reference and governs the processing of personal data. In the event of a conflict between these Terms and the DPA with respect to personal data, the DPA controls.

Data return upon termination

Upon termination or expiration of the Services, and upon your request within the period specified in your commercial agreement, we will make your Content available for export in a commonly used format. Following that period, we will delete or de-identify your Content in accordance with our data retention commitments, except where retention is required by law.

Aggregated and de-identified data

We may generate and use aggregated and de-identified data derived from use of the Services to operate, analyze, secure, and improve the Platform, provided that such data does not identify you, any User, or any Customer. Where required, we will provide a clear mechanism to opt out of such use.

Confidentiality of data

Each party will protect the other party's Content and Confidential Information in accordance with the confidentiality obligations set out in these Terms.

AI and automated processing

AI-powered features

The Services include features that use artificial intelligence, machine learning, and automated processing to generate insights, forecasts, recommendations, alerts, and other outputs.

Human-in-the-loop

The Services are designed to support, not replace, human judgment. AI-generated outputs are recommendations and decision-support aids; qualified personnel remain responsible for reviewing them and making final decisions.

No guarantee of accuracy

AI-generated outputs may contain errors, omissions, or inaccuracies and may not be suitable for every situation. We do not warrant that any AI output is accurate, complete, current, or fit for any particular decision or purpose beyond documented capabilities.

Customer responsibility

You are responsible for independently reviewing, validating, and determining whether and how to act on any AI-generated recommendation. You must not rely on AI outputs as the sole basis for safety-critical, regulatory, or airworthiness decisions.

No cross-customer model training

We do not use your Content to train, fine-tune, or improve any AI or machine-learning models that are made available to or used for the benefit of other customers.

Third-party services and integrations

Integrations

The Services may integrate or interoperate with third-party systems, platforms, and applications, such as SAP, Microsoft, and other enterprise software, to enable data exchange and extended functionality.

No liability for third-party services

Third-party services are provided by their respective providers and are outside our control. We are not responsible or liable for the availability, accuracy, security, or performance of any third-party service, or for any failure, interruption, or data loss caused by it.

Third-party terms

Your use of any third-party service may be subject to separate terms and privacy policies imposed by the relevant provider. You are responsible for complying with those terms, and you authorize us to exchange data with such services as necessary to enable the integration you configure.

Data flow

When you enable an integration, Content may flow between the Services and the third-party service as you direct. You are responsible for the configuration of such integrations and for the consequences of data shared with or received from third-party services.

Warranties and disclaimers

Limited warranty for paid services

We warrant that the paid Services will perform materially in accordance with the applicable documentation during the subscription term. Your exclusive remedy, and our sole obligation, for a breach of this warranty is that we will use commercially reasonable efforts to correct the non-conformity or, if we cannot, you may terminate the affected Services and receive a refund of prepaid, unused fees for the affected period.

Free and beta features "as is"

Free, trial, evaluation, and beta features are provided "as is" and "as available" without warranties of any kind.

Disclaimer of implied warranties

Except as expressly stated in these Terms, and to the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose beyond documented capabilities, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free from data loss beyond our documented backup obligations.

Aviation safety disclaimer

The Services provide operational decision-support tools. They do not replace certified maintenance judgment, airworthiness determinations, regulatory compliance obligations, or the responsibilities of licensed personnel and approved organizations. You remain solely responsible for all safety-critical, maintenance, and airworthiness decisions and for compliance with all applicable aviation regulations.

Indemnification

Your indemnification of Lansar

You will defend, indemnify, and hold harmless Lansar and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your misuse of the Services; (b) the legitimacy, accuracy, or lawfulness of your Content; (c) your violation of these Terms or applicable law; or (d) your infringement or misappropriation of any third-party right.

Our indemnification of you

We will defend, indemnify, and hold you harmless from and against third-party claims alleging that the Platform, as provided by us and used in accordance with these Terms, infringes such third party's intellectual property rights, subject to the exclusions and remedies customary for such indemnities.

Procedures

The indemnified party must promptly notify the indemnifying party of the claim, provide reasonable cooperation, and allow the indemnifying party to control the defense and settlement, provided that no settlement imposing liability or obligations on the indemnified party may be entered without its prior written consent.

Limitation of liability

Liability cap

To the maximum extent permitted by law, each party's total aggregate liability arising out of or relating to these Terms and the Services will not exceed the total fees paid or payable by you for the Services in the twelve (12) months preceding the event giving rise to the liability.

Exclusion of certain damages

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.

Exceptions

The limitations and exclusions above do not apply to liability arising from a party's gross negligence or willful misconduct, its indemnification obligations, its breach of confidentiality obligations, or your payment obligations, in each case to the extent such limitation is not permitted by applicable law.

Force majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, or failures of the internet or third-party infrastructure.

Term and termination

Term

These Terms remain in effect for the duration of your subscription term as set out in your commercial agreement and continue for so long as you access or use the Services.

Termination for convenience

Either party may terminate the Services for convenience upon thirty (30) days' prior written notice, unless a longer or shorter notice period is specified in your commercial agreement.

Termination for cause

Either party may terminate for cause if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days after receiving written notice describing the breach.

Effect of termination

Upon termination or expiration: (a) your right to access and use the Services ceases; (b) you must stop using the Services; (c) we will make your Content available for export as described in these Terms; and (d) any provisions that by their nature should survive, including those relating to intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, and governing law, will survive.

Suspension

We may suspend your access to the Services, in whole or in part, for non-payment, for violation of these Terms or our acceptable use requirements, or where necessary to protect the security or integrity of the Services or other Users.

Confidentiality

Mutual obligations

Each party (the "Receiving Party") may have access to confidential and proprietary information of the other party (the "Disclosing Party"). The Receiving Party will use the Disclosing Party's Confidential Information solely to perform under these Terms and will protect it using at least the same degree of care it uses for its own confidential information, and no less than reasonable care.

Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully known to the Receiving Party without confidentiality obligations before disclosure; (c) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information; or (d) is rightfully received from a third party without breach of any obligation. The Receiving Party may disclose Confidential Information where legally required, provided it gives reasonable prior notice where lawful and cooperates to limit the disclosure.

Term of obligations

The confidentiality obligations in these Terms continue for the duration of the agreement and for a period of five (5) years thereafter, except that trade secrets remain protected for as long as they qualify as trade secrets under applicable law.

Export controls and compliance

Applicable export laws

The Services and any related technical data may be subject to the export control and sanctions laws of the United States, the European Union, the United Kingdom, and other jurisdictions. You agree to comply with all such applicable laws in connection with your use of the Services.

ITAR, EAR, and dual-use

You acknowledge that certain aerospace-related technical data may be subject to the ITAR, the EAR, and EU and UK dual-use regulations. You are responsible for determining whether your Content or use of the Services implicates such regulations and for obtaining any required licenses or authorizations.

Customer certification

You represent, warrant, and certify that you and your Users are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions, and that you and your Users are not identified on any restricted or denied-parties list maintained by a relevant government authority.

Restricted parties and country restrictions

We may screen against applicable restricted-parties lists and may suspend or terminate access where necessary to comply with export control or sanctions laws. You may not access or use the Services in violation of any applicable embargo or country restriction.

Governing law and dispute resolution

Governing law

For customers contracting with Lansar Industries, Inc., these Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. For customers in other jurisdictions, the governing law specified in the applicable commercial agreement applies.

Dispute resolution process

The parties will first attempt to resolve any dispute through good-faith negotiation between senior representatives. If the dispute is not resolved within thirty (30) days, the parties will attempt to resolve it through mediation. If mediation does not resolve the dispute, it will be finally resolved through binding arbitration or litigation as specified below.

Venue and jurisdiction

For disputes governed by Delaware law, the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, or to arbitration seated in Delaware where the applicable agreement so provides.

Class action waiver

To the extent permitted by applicable law, each party waives any right to participate in a class, collective, or representative action, and disputes will be resolved only on an individual basis.

Modifications to terms

Right to modify

We may modify these Terms from time to time to reflect changes to the Services, legal requirements, or our business practices. We will post the updated Terms and revise the effective date.

Notice of material changes

For material changes, we will provide reasonable advance notice through the Services, by email, or by other appropriate means before the changes take effect.

Continued use as acceptance

Your continued access to or use of the Services after the effective date of the updated Terms constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services.

Historical versions

We will make prior versions of these Terms available upon request so that you can review the changes over time.

General provisions

Entire agreement

These Terms, together with any commercial agreement, order form, DPA, and policies incorporated by reference, constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous understandings on the subject matter.

Severability and waiver

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force and effect. A party's failure to enforce any provision is not a waiver of its right to do so later.

Assignment

You may not assign or transfer these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of all or substantially all of your assets. We may assign these Terms to an affiliate or successor. Any prohibited assignment is void.

No third-party beneficiaries

These Terms do not confer any rights or remedies on any person other than the parties, except that our affiliates and licensors are intended beneficiaries of the disclaimers and limitations of liability set out herein.

Notices, relationship, and force majeure

Notices under these Terms must be given in writing to the addresses specified in your commercial agreement or, for legal notices to us, to legal@avir.space. The parties are independent contractors, and nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Contact

If you have questions about these Terms or the Services, please contact us:

• Email: legal@avir.space
• Lansar Industries, Inc.
• 1511 3rd Ave, Suite 1002-1044, Seattle, WA 98101, United States